Sunday, November 1, 2009

Problem Solving At Work

The Nominal Group Technique
Method of Problem Solving that uses limited discussion and confidential voting to obtain a group decision. It's helpful when some members are reluctant to voice their opinions in a regular problem -solving group when controversial issue arises. Using this method, each member contributes equally and each contribution is treated equally.

The Delphi Method
Uses a group of experts, but there is no interaction among them, instead they communicate by repeatedly responding to questionnaires. it is useful when you want to involve people who are geographically distant from one another, when you want all members to act as part of the solution and to uphold it, and when you want to minimize the effects of dominant members or even of peer pressure.

Quality Circles
Group of workers whose task it is to investigate and make recommendations for improving the quality of some organizational function. People who work on similar tasks will be better able to improve their departments or jobs by pooling their insights and working through problems they share. 
The quality circle style of problem solving is often considered one of the major reasons for the success of many businesses.

Mahira.

No comments:

Post a Comment